We dispatch all orders from our UK warehouse Monday to Friday, excluding bank holidays. Orders placed before 14:00 GMT typically ship the same day.

UK Delivery

Standard (2–3 working days): £3.95, free on orders over £50.

Express (next working day): £6.95, order before 14:00.

International Delivery

We ship across Europe (3–7 working days, from £9.95) and to selected international destinations (5–10 working days, from £14.95). Customs duties may apply at the discretion of your local authority.

Order Tracking

Once your order is dispatched, you will receive an email with a tracking link. You can also use our Track Order page.

Lost or Delayed Parcels

If your parcel hasn’t arrived within the expected window, please contact hello@silkvale.uk and we’ll resolve it immediately.